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JRE Career | Service | James River Equipment

Service Department

What does it take to be a part of the James River Service team?

Our service department operates with speed, accuracy, and efficiency providing nothing less than the best service for our partners. We provide customers with quality customer service, to both internal and external customers, and offer advanced service solutions and product support to both the Sales and Parts Departments.

Service Technicians

This asset symbol icon is used for Apprentice Tech for service in careers. This image shows a man with red hair in a blue shirt and blue hat. There is a school bus in the bottom left with a quote bubble saying "JDU Enrollment" with a checkmark in the bubble. See-through transparent background.

– Apprentice Tech –

JDU Enrollment

Actively Enrolled in John Deere University


Apprentice Tech Skills Include:

  • Engages in learning opportunities of John Deere Parts & Machines
  • Organized and Punctual
  • Basic Knowledge of Maintenance Requirements

You’re mechanically inclined, comfortable around all types of equipment. Dive into hands-on experience with James River Equipment where you’ll learn the basic functions of the Service Department.
 

We’ll pay for school!

Click for Details!

This asset symbol icon is used for Level 1 Service in careers. This image shows a man in a blue shirt and blue hat with a blue ribbon pin in the bottom left that says JDU. See-through transparent background.

– Level 1 –

Completes Level 1 Tech Training &
3 New Machine Qualifications in John Deere University.


Level 1 Skills Include:

  • Internal and External Customer Service
  • Component Identification & Replacement
  • Knowledge on Maintaining All John Deere Equipment

You are vital to the uptime of our customers’ worksite. Problem solvers, customer-focused, and team players, you are the reason customers come to us with their machines!

This asset is used for the 4Rivers Equipment Level 2 Service Technicians in careers. It shows the bust of a man in a blue shirt with a blue hat with a silver JDU ribbon pin on the bottom left. See-through transparent background.

– Level 2 –

Completes Level 2 Tech Training &
Capstone Class in John Deere University.


Level 2 Skills Include:

  • Advanced Service Solutions & Product Support
  • Electrical & Hydraulic Diagnostics
  • Component Rebuild & Basic Welding

You are daily providing customer quality service to both internal and external customers, and you offer advanced support to both the Sales and Parts Departments!

This asset symbol icon is used for Level 3 Service for 4Rivers Equipment careers. This image shows a woman with blonde hair, blue hat, and blue shirt with a gold ribbon pin in the bottom left that says JDU. See-through transparent background.

– Level 3 –

Completes Level 3 Tech Training &
2 Support Short Line Classes in John Deere University.


Level 3 Skills Include:

  • Knowledge of Warranty System & Root Cause Failures
  • Quality Relationships with Customers
  • Speciality in Focused Area of Service.
  • Capable of Taking On a Field or Resident Technician Role

Considered one of James River Equipment’s most advanced technicians, you’re a jack-of-all-trades and a mentor to younger techs! The ability to quickly perform and clearly explain repair procedures comes naturally to you as a Level 3 Technician!

This asset symbol icon is used for Level 4 of the 4Rivers Equipment Sales position in careers. This image shows a man in a blue shirt with a blue graduating cap and an orange tassel. See-through transparent background.

– Level 4 –

Completes Service Management Path &
4 Support Short Line Classes in John Deere University.


Level 4 Skills Include:

  • Team Training & Department Leadership
  • Financial Knowledge
  • Elite Service Performance
  • Capable of Taking On a Field or Resident Technician Role

Not all heroes wear capes, and you are a Service Department hero! Highly skilled, strong relationship builder, adaptable, and often the face of James River, you keep our customers running!

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There are even more options to look into as you advance in the service department!

Print Service Career Infographic

 

Shop Foreman

The go-to person in the shop with the know-how for any project, challenge, and machine – that’s you! Leadership in the shop comes naturally to you to provide a productive and enjoyable environment for your team.

 


 

Service Writer

This position works with the customer through the entire service process to ensure complete satisfaction. You’re a social go-getter, ready with all the numbers both your team and customers need.

 


 

Service Manager

Are you a team builder? A multi-tasker? A people person, as well as a leader? This position supervises the Service Department to ensure customer satisfaction.

 

This symbol icon shows an orange trophy with handles on either side and a large round base. See-through transparent checkmark on the middle of the trophy. See-through transparent background.

This experience can be transferred into other leadership roles across AG, CF, & Tech!