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Tech Support

Tech Support

James River Equipment and John Deere work together to bring you superior support over any other manufacturer or dealer. James River sets themselves apart from all other dealers and goes above and beyond by proactively working with the customer. This means working with you even before there is an issue.

Multi Layer Alert System

It's hard to miss a critical alert from JDLink. With alerts directed to emails, texts, and the third level of alerts coming from our Machine Monitoring specialists, you will know when there's a machine that needs help. Machine Monitoring specialists will also help you remotely diagnose issues or alert you of a solution before you have to diagnose! The sooner you know your machine is running into a problem, the faster you can fix it.

Tech Support is here to keep you up and running longer, so it keeps you more productive.